Terms of Service
Understanding Your Use of Our Websites and Our Office Policies
Effective Date: January 28, 2026
By using this website or scheduling services with Spring Valley Dental Group (“SVDG”), you agree to these Terms of Service, our Patient Code of Conduct & Mutual Respect Policy, Privacy Policy & HIPAA Notice of Privacy Practices, Patient Communication Policy, and Accessibility Statement.
Terms of Service
Spring Valley Dental Group
904 E. Highway 50, O’Fallon, IL 62269
Phone: 618.632.8471 | Email: svdg@dentaloffice.org
1. Acceptance of Terms
By accessing our website or scheduling services with Spring Valley Dental Group (“SVDG”), you acknowledge and agree to these Terms of Service and the related policies listed above. These policies govern your use of our website and our services.
2. Appointments & Cancellations
Appointments are reserved exclusively for you. We request at least 48 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may result in a $50 fee.
To avoid cancellation fees, please speak directly with a member of our office staff during business hours. Leaving a voicemail, submitting a website form, or sending an email does not guarantee cancellation unless confirmed by staff.
We strive to maintain a respectful and professional environment. Disrespectful, abusive, or inappropriate behavior may result in termination of the provider–patient relationship in accordance with our Patient Code of Conduct & Mutual Respect Policy.
3. Insurance & Payments
SVDG accepts most major dental insurance plans and submits claims as a courtesy. Patients are responsible for understanding their coverage and for all charges not covered by insurance. Payment is due at the time of service unless prior arrangements have been made.
4. In-House Membership Plan
Participation in our in-house membership program is subject to the terms provided at enrollment. Membership benefits cannot be combined with traditional dental insurance or other promotions unless explicitly stated.
5. Communication
Our website contact forms and email are intended primarily for general inquiries. While these methods are not encrypted, patients may choose to communicate electronically and acknowledge the associated privacy risks.
For confidential, time-sensitive, or clinical matters, we encourage you to contact our office by phone or use the secure patient portal.
All communications are handled in accordance with our Patient Communication Policy.
6. Privacy
Your privacy matters to us. Please review our Privacy Policy to learn how we collect, use, and safeguard your information. For more information about how we maintain accessibility and transparency for all users, please review our Accessibility Statement.
7. Modifications
SVDG may update these Terms of Service, the Patient Code of Conduct & Mutual Respect Policy, the Privacy Policy & HIPAA Notice of Privacy Practices, or the Accessibility Statement at any time to reflect changes in law, technology, or office procedures. Continued use of our websites or services constitutes acceptance of the most current version.
Last updated: January 28, 2026